If you have problems using Teletrack within Title Loan Professional, the most common problem is that an updated version of a DLL (Dynamic Link Library) is needed. The file needed is cougard.dll and it should be placed in the c:\Program Files\Title Loan Professional PLUS folder. If you need this DLL file, you should be able to get it from Teletrack, or you can call AOCG and we can e-mail it to you.
To install the new Teletrack cougard.dll file you must obtain the latest version of the file either from Teletrack or Alpha Omega, then:
(1) Close Title Loan Professional on all computers
(2) Copy or unzip the cougard.dll file into the \Program File\Title Loan Professional Plus folder
(3) If you are asked whether to replace the existing file, answer Yes
(4) Use My Computer to verify that the file cougard.dll is correct (the date should be 05/20/2004 or later and the file size should be 196KB or 200,204 bytes)
5) Run Title Loan Professional again and test the Teletrack Inquiry
6) If the Teletrack Inquiry doesn't work correctly and an older version of cougard.dll is installed in another folder, you may have to do a Windows search for cougard.dll and delete the older files from the system, but this is generally not required.