F9 to redisplay and refresh the current screen. If you need access to a certain feature, such a Payoff or Renew, and the button is not accessible, you can press F9 to redisplay the entry form, and the button should appear. If you have made a transaction entry and want to force the system to recompute any on-screen information immediately, you can also press F9.
The check given field is the check number of the check given to the client when the loan is created.
A title loan check amount is normally the loan amount, unless the fee is financed. If your title loan check amount is not the loan amount, be sure to let us know so that the system is set up correctly.
To reprint a posted receipt if all the loan information is correct: click on the date field of the posted receipt, then press the letter P to print the receipt. For instance, if you want to reprint a cash receipt of $44 received on 12/15/2003:
(1) Pull up the loan on the Current Loans tab
(2) Find the transaction with a type of Cash dated 12/15/2003 in the amount of $44.00
(3) Click on the date field
(4) Press the letter P to print the receipt
(5) Click on the Print Receipt button
To reprint a posted receipt if the loan information is incorrect, there are two methods, A and B. Both require administrator access:
(A) You can remove the loan and re-enter the loan, all subsequent transactions and payment(s) correctly. To remove the loan:
(1) Pull up the loan on the Current Loans tab
(2) Click on the Loan Number field
(3) Press Control-R to remove the loan
(4) When asked if you want to delete the loan for this account, answer Yes. This does not delete other loans for the same client, nor does it delete the client information. To delete a client and all loans for that client, highlight the Client Account Number field and use Control-R to remove the client.
If you delete a loan that has had interest and fees calculated and posted by the computer, and you elect to delete the loan, you will either have to calculate and re-enter the interest and fees posted by the computer manually, or you will have to allow the system to do the daily update before posting payments.
(B) Alternatively, you can figure out what the transactions should be, then edit each incorrect transaction by hand. To edit a posted transaction, you must have administrator access. For each transaction follow these steps:
(1) Pull up the loan on the Current Loans tab
(2) Find the transaction to be edited
(3) Click on the date field for that transaction
(4) Press Control-E to enter Edit mode
(5) When the computer says Edit Mode, click OK
(6) Edit the fields that need to be changed
(7) When all changes have been made, press F9 to recalculate and display the loan balance. If you need to reprint a receipt, change the amount for the receipt to zero using the steps above, then enter a new transaction with the correct receipt date, type and amount. If all the loan information is correct, the receipt should print correctly at this point.