The store opening procedure is very simple, as long as the previous day was closed properly with the correct cash drawer closing balance.
(1) Make sure that the computer hosting the store database is brought up first. Don't try to use TLP on a workstation if the computer hosting the database (the database server) is not running first.
(2) Check the calendar on your computer and make sure that the system date and time are correct. If the time is off by more than a minute, please correct it, as time differences between two different computers using TLP at the same time may cause transactions to appear out of order.
(3) When the date and time are correct, start TLP by clicking on a desktop shortcut, or by going to Start, then to Programs, then to Title Loan Professional PLUS. From the Title Loan Professional PLUS program group, select the Title Loan Professional PLUS program. For information on the other program group options, see Program Group Notes below. For information on unusual startup messages, see Startup Messages below.
(4) When the program prompts you to login, enter your user name and password. The user name and password are case sensitive. Be sure to select the proper cash drawer. If your company has only one cash drawer, select Cash Drawer 1. If your company has more than one cash drawer, please be sure to select the appropriate cash drawer.
(5) If you are the first person to log in for the day, you have the option to change the cash drawer beginning balance. This is allowed on the first login for the day only. However, some companies may want a "tight audit trail" of the cash drawer(s) and may not want the beginning balance changed arbitrarily. Please make sure you follow your company's policies in this matter. After the cash drawer beginning balance has been established, corrections can be made by submitting cash drawer adjustments, but the beginning drawer balance cannot be changed after the first login for the day.
(6) If you are the first person to log in, or are logging in because of a shift change, it's always a good idea to make sure the computer's cash drawer balance matches the actual cash drawer. If it doesn't, please notify the proper person in your company immediately so that the problem can be rectified.
Program Group Notes: Do not select any of the TLP program group options if anyone else is running the program! The other options are for compacting and/or repairing the TLP program and data files when the program is not in use. They should not normally be needed, but may come in handy, for instance, if the power went out while the program was in use and a program or data file was corrupted as a result. Also, if the program is starting to seem "slower than normal," compacting and repairing the program and data files can often result in a speed increase.
Startup Messages: If you get an error message that a file may have been moved, renamed or is unavailable or inaccessible for any reason, do not proceed! If you change the database filename or pathname to an incorrect file, you may end up working on a backup copy of your company's database, or using a demo database or other invalid database. If your computer cannot open the proper database, you may have a network problem of some sort. Always call AOCG if you receive any unusual messages when starting the program, and please leave the message on the screen until you call us. We can't help if you tell us "a weird message came up." We need to know the actual error message. Thanks!