Q: After a program update, we are experiencing an error when we try to do a new title loan because the Title Loan Payment Method is not displayed. Our payment method was "Default" before. What should we do?
A: Close the program on all computers, then on the computer that hosts the database, go to Tools and do the Upgrade Database step. Make sure this runs without errors. Then log in as an administrator, go to File Maintenance, select Title Loan Payment Methods, and make sure the table is populated (contains records) and that the line with the ID "Default" has both the Default and Active check boxes checked. If you are doing amortized or multi-pay balloon loans, your payment method may not be Default, in which case you should select the appropriate method and click its Default
check box. If you change payment methods on a loan-by-loan basis, it's a good idea to uncheck the Active check boxes on all payment methods that are not used, to prevent them from being accidentally selected.