Database Moved Error: These directions can be followed if you get an error message that the database has been moved or is not in the expected location. You must be logged in as an administrator in the Title Loan Professional PLUS program to proceed with these steps.
Click the Browse Button If necessary, change the Look In folder to the correct folder. Use the black drop down arrow to the right. The normal location of store databases if the database is located on the computer being used is:
My Computer /Local Disk (C:) /Program Files /Title Loan Professional Plus /database /titleloan2k_be.mdb (full version) /titleloan2k_be.mdb (demo version) /fake_data_titleloan2k_be.mdb (demo version with "fake" data)
When you have identified the correct data (mdb) file, double-click on it. You should see a message at the bottom left of the screen with a progress indicator that says "attaching tables" or very similar message. You will then get a login screen again after this operation is complete. Login as usual a begin using the program paying attention to recently entered data or customers being available and correct.
Please keep in mind that if the store database is networked and is not located on your computer, the steps above will be similar, but you have to start from a networked disk drive rather than the local disk drive. If you identify the wrong database file and key in data, major problems may result. If you're not absolutely sure where your store database is stored and what it is named, please call Alpha Omega for technical support.
If during the installation of TLP you get a message like: The system could not locate C:\.... username~1 ...\ Where "username" is part of a recognizable name of someone with a login on the computer in question, it is possible that you have a password or security issue. Cancel the installation of TLP and try installing it after logging in under a different user login, or better yet log in as the Windows system administrator before attempting to install TLP.
If after a program upgrade you get an error message in the Select Store Database dialog like: Expression may not result in the name of a macro ...
The new program file may have a read-only attribute set that will not allow the program to be opened with the required read/write access. To correct this, first close TLP, then go to My Computer on the computer hosting the program, find the file C:\Program Files\Title Loan Professional PLUS\titleloan2k (the filename may be shown as titleloan2k.mdb, depending on whether filename extensions are displayed on the computer in question). Do not select any similarly named file: there should be no characters after titleloan2k other than .mdb (files with similar names are most likely backup files). Right click on the titleloan2k file, select Properties, and uncheck the Read-Only check box, then Apply the change, then click Okay. Now try to run TLP again, and if the error message is not given again, the problem is solved. Don't forget that if TLP was updated, you need to go to the Tools Menu and do the Database Upgrade. For more information see the section titled Database Upgrade.
Error Message: Requires NT Service Pack 6 or higher. If you get an error message that Office or Access "requires NT Service Pack 6 or higher" your system may be missing a DLL that is included with some versions of Windows, but not with all versions of Windows. You may need to install a DLL file called dbmsadsn.dll. This file will go in one of the following directories, depending on the version of Windows you are using. Just determine which directory exists on your computer and copy the file to that directory: C:\winnt\system32 C:\windows\system32 You should be able to download this DLL from the Internet by going to Google and doing a search for: download dbmsadsn.dll (or you can call AOCG and we can e-mail you the DLL).
Error Message: ActiveX component can't create object. If when running TLP you get an error message like "ActiveX component can't create object" or if you can't use the Select Store Database dialog (after you select the file to open, the dialog doesn't reappear and you get an untitled window with only the options File, Window and Help), you may have two different versions of Access or Microsoft Office installed on the same computer. A simple solution is to set up a shortcut for TLP that "tells" Windows exactly which version of the Microsoft Access runtime to use. This can be done by browsing to the correct MSACCESS.EXE runtime file, which is normally in the folder C:\Program Files\Common Files\Microsoft Shared\Access Runtime\Office10 and right-clicking the MSACCESS.EXE file (the .EXE extension may not be displayed, in which case the filename will be MSACCESS). After right-clicking the file, select Send To, then select the Send To Desktop (create shortcut) option. Next, go to the Windows desktop, find the shortcut, right click the shortcut, select Properties, then on the Shortcut Tab change the Target field to read:
"C:\Program Files\Common Files\Microsoft Shared\Access Runtime\Office10\MSACCESS.EXE" /Runtime "C:\Program Files\Title Loan Professional PLUS\titleloan2k.mdb"
Please note that this is one long text line with the only spaces being before and after "/Runtime" and there are no line breaks. The first part of this field may already be correct, so you may only have to type from "/Runtime" forward. If the PC in question is accessing TLP across the network, you should replace "C:" with either the mapped drive letter of the network drive hosting the TLP files, or the UNC name of the server. For example: If TLP is hosted on a network drive named "F:" you would use:
/Runtime "F:\Program Files\Title Loan Professional PLUS\titleloan2k.mdb"
If TLP is hosted on a drive with the UNC name "Fileserver" you would use:
/Runtime "\\Fileserver\Program Files\Title Loan Professional PLUS\titleloan2k.mdb"
Error Message: OpenReport action was canceled. If when printing checks, contracts, forms, letter or reports you get a message like: "OpenReport action was canceled" you may have an error in how your electronic company logo or electronic signature files are specified in Tools, Company Setup, General Information. To test to see if this is the source of the error message, go to Tools, Company Setup, General Information and carefully record the exact entries in the Company Logo and Company Signature fields. Then clear both fields so that both are blank. Then try the exact same print action again. If the error is still produced, call AOCG for assistance. If the error is not reproduced, please read the Help Topics titled "Electronic Signature Setup" and/or "Electronic Logo Setup."
Errors when attempting to E-mail Reports. To e-mail the selected Daily Reports, you must be using Microsoft Outlook as your e-mail client. Outlook Express will not work.