Q: Why doesn't my cash drawer track certain transactions correctly?
A: You must configure the cash drawer section of the program so that the program "knows" which loans come out of the cash drawer, and which payments go into the cash drawer.
If you go to Security and then Transactions, you'll find an "Apply to Cash Drawer" checkbox for each new loan and payment transaction (the first five transactions). Make sure that the checkbox is checked for each transaction that should apply to the cash drawer. For instance, if you make title loans by check, cash advances by cash, and track all customer payments in the cash drawer, the settings for the "Apply to Cash Drawer" checkbox would be:
Title Loan -- New Loans -- Checked
Cash Advance -- New Loans -- Unchecked
Cash -- Customer Payments -- Checked
Money Order -- Customer Payments -- Checked
Check -- Customer Payments – Checked
We recommend that ALL customer payments be placed in the cash drawer and counted and balanced at the end of the day. For this reason, we recommend that the last three transactions above should always be checked to apply to the cash drawer. If you don't allow payments by check, that's no reason not to check the checkbox. The program will never force you to take a check, but one day if your best customer comes in and you decide to take a personal check or cashier's check, the program will work correctly if you put the check in the cash drawer.
It is important not to "go crazy" and mark transactions that don't apply. Generally, only the first five transactions need to be configured. For instance, the Fee and Interest transactions do not affect the cash drawer because they are monies owed, and don't affect the cash drawer until they are received. Therefore a cash advance fee owed "goes into" the cash drawer when the Cash (Customer Payments) entry is made. The fee itself never affects the cash drawer.
If you don't print checks for Title Loans and/or Cash Advances, it is also important that the "Print Checks" checkboxes in the Company Setup for Title Loans and Cash Advances are unchecked.